General Terms and Conditions

IMPORTANT LEGAL NOTICE

These are the legal terms on which we supply the products ("Products") listed on our website www.elitefeels.com ("Our Site") to you. Please read these terms and conditions carefully before ordering any products from our site. By using our site, you indicate that you accept these terms and conditions, together with our privacy policy and terms of use, regardless of whether you register with us or not. If you do not accept these terms and conditions, our privacy policy or our terms of use, please do not use our site.

1. INFORMATION ABOUT US

www.elitefeels.com is operated by the sole proprietorship Elite Feels. We are a company registered in the Netherlands under kvk number 64840891 and with our head office at Prinses Marijkeweg 140, 4233HL Ameide, The Netherlands. Our NL VAT number is NL002001110B73. Our email address is info@elitefeels.com.

2. AVAILABILITY OF THE SERVICE

1. There are some restrictions on the extent to which we accept orders from specific countries. These restrictions can be found on our "Deliveries" page.

3. YOUR STATUS

1. You may only purchase products from us if:
2. you are legally able to enter into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
3. you are an authorized user of the credit or debit card used to pay for your order; and,
4. you live in a country where we deliver.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. Once you have placed your order, you will receive an email from us confirming that we have received your order (please contact us if you have not received this email). Please note that this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which we may refuse for any reason).
2. After you have placed your order, we will immediately contact your bank or card issuer for authorisation to debit your account. We will not process your order until payment has been received in full. If we accept your order, we will confirm this to you by sending you another email confirming that the product is being processed and is ready for dispatch, at which point the contract between us ("Contract") will be formed.
3. Once you place your order we will begin processing your order, which means you will not be able to change it prior to delivery, however you may be able to return your products under clause 8 of these terms and conditions or under our Returns Policy.
4. From time to time we may make minor changes to a product due to changes in relevant laws and regulations.
5. These terms and conditions, and any contract between us, are in the Dutch and English language only. Please note that we do not necessarily need to keep a copy of your contract. You should keep a copy of these terms and your order for future reference.

5. DELIVERY

1. Your order will be fulfilled on the delivery date stated in the Dispatch Confirmation or, if no delivery date is specified, as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place within 30 days after the day on which your contract is entered into.
2. If no one is available at your address to take delivery of your order and the products do not fit through your letterbox or cannot be left in a safe place, we may end the contract after three unsuccessful attempts and clause 13 will apply.
3. Delivery of your order will be complete when we deliver the products to the address you provided and the products will become your responsibility from that point onwards.
4. You will own the products once we have received full payment.
5. The images of the products on our site and in our other advertising material are for illustrative purposes only. Your products may vary slightly from those images. Although we have made every effort to display and print the colours of the products accurately, we cannot guarantee that your computer's display of the images, or the images in our other advertising material, accurately reflect the colours of the products delivered to you.

6. INTERNATIONAL DELIVERY

1. If you order products from us for delivery to a destination outside the Netherlands:

7. PRICE AND PAYMENT

1. The price payable for the products is as shown on our site in Euros (EUR), but please see clauses 7.5 and 7.6 for what happens if we discover an error in the price of a product you order. The prices advertised on our site are inclusive of (NL) VAT at the relevant rate currently charged, but exclude delivery charges which are payable additionally and shown separately during the checkout process.
2. We may change the prices on our site at any time without notice, but changes will not affect orders we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
3. We accept payments by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
4. You will be required to pay for the products (including any applicable delivery charges) and we will debit the card you selected to pay for your order once you have reached the final billing page and you submit your order. We will immediately contact your bank or card issuer for authorisation to debit your account.
5. If we accept and process your order where there is a pricing error which is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the contract and refund you all sums you have paid under the contract and require you to return any products supplied to you.
6. To apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply to each voucher code. We reserve the right to refuse to apply any voucher code that is invalid for your order or has expired.

8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

1. If you are a consumer in the European Economic Area ("EEA"), you have a legal right to cancel a contract if you change your mind up to 14 days after the day on which you receive the products (or someone you nominate receives the products), unless the products are split into deliveries over different days, in which case you have up to 14 days after the day on which you receive the last delivery (or someone you nominate receives the products).
2. If you wish to cancel a contract under clause 8.1, you simply need to notify us within the timeframe set out in clause 8.1. The easiest way to do this is to contact us by email at info@elitefeels.com.
3. The right to cancel a contract under Article 8.1 does not apply to cosmetics, perfumes, underwear or swimwear if the hygiene seal is missing or broken.
4. If you cancel a contract under clause 8.1 after the products have been dispatched to you, you must return them to us. You must send the products back to us within 14 days of telling us that you want to cancel the contract. We will pay the cost of your return postage if you use our free returns service in accordance with the Returns Policy, but if you do not use this service in accordance with our instructions, you will be responsible for the cost of returning the products to us. Please see our Returns Policy for more information about returning products to us.

9. RETURNS

1. You have 14 days to return your items from the day you received your order. This return period starts from the date you receive your order. For more information about returns, please refer to our returns policy.

10. YOUR RIGHT TO A REFUND (HONOR CUSTOMERS ONLY)

1. If you are a consumer in the EEA and you cancel your contract under clause 8.1, we will:
2. 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent back the products to us; or
3. 14 days after you inform us of your decision to cancel the contract
4. For more information on returns and refunds, please see our Returns Policy.

11. DEFECTIVE PRODUCTS

1. If you are a consumer, we are under a legal obligation to supply products that are in conformity with the contract. Nothing in these terms and conditions affects your legal rights in relation to products that are faulty or defective.
2. If you believe that any product we have supplied is faulty or misdescribed, please let us know using the contact details set out in clause 8.2. You must return such products to us in accordance with our reasonable instructions and the returns policy and if the products are faulty or misdescribed we will refund the price of the products and the cost of delivery to you.
3. If you discover after 14 days that your product is defective, we reserve the right to request evidence, such as images of the defect, before refunding the price paid and/or the associated delivery costs.

12. OUR RIGHTS TO CANCEL THE CONTRACT

1. We may end the contract at any time by writing to you if:
2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
3. If we end the contract in any of the situations set out in clause 13.1, we will refund any money you have paid in advance for the products we have not provided, but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the contract.

13. OUR LIABILITY

1. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
2. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption, or loss of business opportunity.
3. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any matter for which we may not exclude or limit our liability under applicable law.

14. EVENTS BEYOND OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident that is beyond our reasonable control.
2. If an Event Outside Our Control occurs that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to let you know and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. If the Event Outside Our Control affects our supply of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of significant delay. To cancel a Contract under this Section 14, please contact us using the details set out in Section 8.2.

15. INTELLECTUAL PROPERTY RIGHTS

1. All intellectual property rights in the products are owned by us or our licensors. All such rights are reserved.

16. OTHER IMPORTANT CONDITIONS

1. Nothing in these terms and conditions affects your rights as a consumer under applicable law in the jurisdiction in which you reside.
2. If we have to contact you, we will do so in writing or by telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by other means. When we refer to “in writing” in these terms and conditions, this includes email.
3. We may change these terms from time to time. The terms and conditions that will apply to your contract will be those displayed on our site when you place your order.
4. We may transfer our rights and obligations under the contract to another organisation. We will notify you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract.
5. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
6. The contract is between you and us. No other person shall have any rights to enforce any of these terms.
7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
8. If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a contract for the purchase of products and any dispute or claim arising out of or in connection with that contract will be governed by English law, except that if you do not live in England, English law will apply only to the extent that it is not inconsistent with the mandatory law of the country in which you have your habitual residence.
10. In relation to any dispute or claim arising under a Contract, if you are a consumer, you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause limits your legal rights to bring proceedings against us or to require proceedings to be brought in the country where you have your habitual residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.

17. AFTER-SALES SERVICE

1. Any questions, comments or requests regarding these Terms and Conditions or our products should be addressed to info@elitefeels.com.
2. If you have any complaints, you should address them in writing to Elite Feels by email at info@elitefeels.com.
3. If you are not satisfied with the way we have handled a complaint, you can request that we refer the complaint to alternative dispute resolution (where an independent body considers the facts of the dispute and attempts to resolve it without you having to go to court). Disputes can be submitted for online resolution to the European Commission's Online Dispute Resolution platform.
4. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

18. GENERAL TERMS AND CONDITIONS FOR PROMOTION

1. Official elitefeels promo codes entitle you to a deal on your online order at www.elitefeels.com. To use your promo code, click on the "redeem a promo code" button on the order summary page and enter the specific code. Please note that promo codes can only be used once per transaction and cannot be combined with other promotions or offers. Promo codes are territory specific, remain our property, are non-transferable and are not valid for the purchase of gift cards. Cannot be redeemed for cash. Payment in Euros, US or Australian dollars can be enabled by selecting the appropriate flag from the currency selection drop-down menu in the top right corner of the home page.

Please contact our customer service at: info@elitefeels.com for more information about our Terms and Conditions.